Here is a checklist to help diagnose your organization. On the left are a set of items that can be seen in the organization, these are the manifest problems. On the right of each item is the “human” aspects connected to the problem. This list is the result of observations across several organizations and is reasonably independent of industry type or size of business.
| Symptoms | Problems | | Wastage | helpless resignation, resentment, most members feel powerless | under achievement
(individual) | low self worth, under valuing | | non co-operation | receiving raw deals, feel exploited, vulnerable “cheated”, “what is in it for me”
| | poor team work | no integrator, poor leadership, leadership not in touch with people’s subjective realities
| | low morale | no visible hope, fear of disintegration, fear of loss, despondency
| | blunders | unrecognised hate, anger, inadequacy & fear
| | poor quality | insufficient systemic support, technical inadequacy | | stagnation | lack of entrepreneurial energy, fear of failure, fear of loss
| | under achievement | insufficient upward communication, insufficient systems & infrastructure, resentment, ignorance of capabilities especially of machines & flow lines, what is in it for me, exploitativeness, lack of ownership of company’s business targets, insufficient quantity and quality of downward communication
| | poor time management | indecisiveness, disowned inadequacy, role and identity mismatches, "yes buts & no buts”. authoritarian inside, democratic outside, issues of initiative and responsibility | | indiscipline | dubiousness in exercises of authority, history of patronage and exploitation, unreconciled differences in the top team
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